Latest update on Covid-19

Updated: 08:00am - Thursday 9th April 2020

We will review and update this page daily as circumstances are likely to continue to change.

Easter Opening.
Wednesday 8th April........Last day to place orders for delivery before EASTER
Thursday 9th April...........Click & Collect / Sales Open - Orders placed today will be delivered on Tuesday 14th April
Friday 10th April................CLOSED Good Friday
Saturday 11th April............CLOSED
Sunday 12th April..............CLOSED Easter Sunday
Monday 13th April.............CLOSED Easter Monday
Tuesday 14th April..............OPEN FOR BUSINESS

Please read below for the latest information.

SERVICE UPDATE


CARDIFF • BOURNEMOUTH • READING • MAIDSTONE branches will only be open between 8am and 12noon, Monday to Friday for pre-ordered product collection only. The Managers at these branches remain available up until 5:30pm by phone or email. NO van deliveries or courier collections will be operating from these locations until further notice. Any carriage web orders will be automatically re-directed to the Brighton & Hove or Hemel Hempstead branch where they will be processed for despatch. Web orders from customers in our usual van catchment areas will now default to be carriage deliveries by TNT however, our Brighton & Hove and Hemel Hempstead teams will try to expand their delivery areas wherever possible and rest assured we will advise customers of the delivery method once route planning has taken place.

BRIGHTON & HOVE • HEMEL HEMPSTEAD branches are operating on a skeleton staff and are open between 8am and 5:30pm, Monday to Friday. The van delivery areas are being extended from these two locations to possibly incorporate the Bournemouth, Maidstone and Reading areas on a pre-planned basis to assist where possible. Our couriers, TNT are continuing to offer next day delivery.

We will review these measures on a daily/weekly basis so please continue to visit this page for the latest information and updates.

If you have any queries, please contact us: -

BRIGHTON & HOVE BRANCH - 0344 225 2700 / 01273 765180

HEMEL HEMPSTEAD BRANCH - 0344 225 2703 / 01442 500030

IMPORTANT INFORMATION TO NOTE...

All current or future orders can still be collected via the warehouse shutters in our car parks (at the times specified above). Customers must phone in advance to place an order for collection or use our online Click & Collect facility.

Our delivery drivers and branch staff can no longer accept cash or cheques as forms of payment, so please pay online or by credit card via the sales teams.

For the safety and wellbeing of our drivers and customers, we will now only seek a verbal confirmation of delivery. Our drivers can sign for the delivery on your behalf and indicate where the stock has been left as per our normal keyholding service. This will be supported by our track and trace facility if confirmation is requested that the vehicle had attended your premises / site and delivery was made.

No new credit facilities can be offered at this time and all approved credit accounts that have not yet traded with us have been temporarily suspended until further notice.


The next few weeks and possibly months are going to be challenging and we will implement work schedules and processes to ensure we can continue to operate and serve our customers as best we can.

Please bear with us regarding any potential issues or delays and we do also expect to be experiencing stock shortages very soon due to the unprecedented actions some countries have had to take, rest assured we are adapting our operations in an attempt to minimise disruption.

During this difficult time, we hope you, your families and colleagues remain in good health. We deeply appreciate your continued custom, understanding and co-operation during the days and weeks ahead. As a final suggestion to assist us, the quickest and easiest way to place your orders is online.

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