Latest update on Covid-19

Web page reviewed: 9am Thursday 19th November 2020

(Message last updated: 5pm Wednesday 4th November 2020)

We will review and update this page regularly as circumstances might change.

UPDATE - CURRENT SERVICES


Following the recent Government announcements, we would like to confirm that Alltrade will remain FULLY OPEN whilst the new national restrictions are in place (England, Wales and Scotland).

We continue to have 100% of staff working. We are experiencing longer times to deal with order picking and restocking due to social distancing guidelines but thanks to the efforts of our excellent teams we are coping well.

TRADE COUNTERS are open with social distancing and maximum of 1 company at a time.

PRE-ORDER FOR COLLECTION: To reduce the amount of time you might spend in our Trade Counters we are requesting you to PRE-ORDER by using our website or phone your branch before arriving. We thank you for your understanding.

MAXIMUM CAPACITY: We request just one company at a time in the Trade Counter area (maximum of 2 colleagues). If we are serving another customer when you arrive, please wait outside until that customer has left the building. Upon entering the building please use the hand sanitiser provided.

SOCIAL DISTANCING: To manage the COVID-19 risk in the workplace all our Trade Counters have been modified to ensure 2m social distancing is possible, we have marked the floor areas and installed screens as visual reminders. We are not open to the general public but are supporting all employees and trade customers in using face coverings safely if they choose to wear one.

Alltrade van deliveries are operating from ALL branch locations: BRIGHTON & HOVE • CARDIFF • HEMEL HEMPSTEAD • MAIDSTONE • BOURNEMOUTH • READING • GLASGOW

CONTACT FREE DELIVERY: We only seek a verbal confirmation of delivery. Our drivers will sign for the delivery on your behalf and indicate where the stock has been left as per our normal keyholding service. This is supported by our vehicle tracking technology if confirmation is requested that our vehicle had attended your premises / site and delivery was made.

Any next working day courier delivered orders will be processed and despatched by the relevant branch.

We currently do not accept cash or cheques as forms of payment. Please pay online or by credit card via the sales teams if you do not have a Credit Account. You can apply quickly and easily for a credit account online via our website.

GUIDANCE FOR WORKING IN, VISITING OR DELIVERING TO OTHER PEOPLE’S HOMES


Click the below link to view a PDF giving practical advice on how tradespeople can work with their customers to create a working environment that is as safe as possible for everyone involved.
New guidance for Tradespeople working safely in people’s homes

The governments website also has a wide range of information on working safely during Coronavirus (Covid-19).
Visit: www.gov.uk/guidance/working-safely-during-coronavirus-covid-19


Please bear with us regarding any potential issues or delays, we do expect to be experiencing stock shortages due to the unprecedented actions some countries have had to take. We hope to offer alternatives wherever possible and to minimise any disruption we have increased our stockholding.

We hope you; your families and colleagues remain in good health. We deeply appreciate your continued custom, understanding and co-operation during these testing times.

We will continue to review these measures regularly, so please continue to visit this page for the latest information and updates.

If you have any queries, please contact your local branch: -
BRIGHTON & HOVE BRANCH - 0344 225 2700 / 01273 765180
CARDIFF BRANCH - 0344 225 2701 / 02920 102505
HEMEL HEMPSTEAD BRANCH - 0344 225 2703 / 01442 500030
MAIDSTONE BRANCH - 0344 225 2704 / 01622 427515
BOURNEMOUTH BRANCH- 0344 225 2705 / 01202 830110
READING BRANCH - 0344 225 2706 / 01182 070990
GLASGOW BRANCH - 0344 225 2707 / 0141 739 8490

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