Latest update on Covid-19

Web page reviewed: 9am Thursday 17th September 2020

(Message last updated: 5:30pm Friday 3rd July 2020)

We will review and update this page regularly as circumstances might change.

SERVICE UPDATE


We now have 100% of staff working again. We are experiencing longer times to deal with order picking and restocking due to social distancing guidelines. We are stretched during this time but thanks to the efforts of our excellent teams we are coping well.

TRADE COUNTERS are open with social distancing and maximum of 1 company at a time. Please help us cut your waiting time, PRE-ORDER by using our website or phone before arriving.

MAXIMUM CAPACITY: We request just one company at a time in the Trade Counter area (maximum of 2 colleagues). If we are serving another customer when you arrive, please wait outside until that customer has left the building. Upon entering the building please use the hand sanitiser provided.

SOCIAL DISTANCING: Please keep a minimum of 2m from our staff. We have screens on trade counters to protect our staff and customers and have marked floor areas.

CURRENT SERVICES


Alltrade van deliveries operating from ALL branch locations: BRIGHTON & HOVE • HEMEL HEMPSTEAD • CARDIFF • BOURNEMOUTH • READING • MAIDSTONE

Any next working day carriage company delivered orders will be processed and despatched by the BRIGHTON & HOVE, HEMEL HEMPSTEAD or BOURNEMOUTH branches.

We still cannot accept cash or cheques as forms of payment, please pay online or by credit card.

We only seek a verbal confirmation of delivery. Our drivers will sign for the delivery on your behalf and indicate where the stock has been left as per our normal keyholding service. This is supported by our vehicle tracking technology if confirmation is requested that our vehicle had attended your premises / site and delivery was made.

GUIDANCE FOR WORKING IN, VISITING OR DELIVERING TO OTHER PEOPLE’S HOMES


Click the below link to view a PDF giving practical advice on how tradespeople can work with their customers to create a working environment that is as safe as possible for everyone involved.
New guidance for Tradespeople working safely in people’s homes

The governments website also has a wide range of information on working safely during Coronavirus (Covid-19).
Visit: www.gov.uk/guidance/working-safely-during-coronavirus-covid-19


Please bear with us regarding any potential issues or delays, we do expect to be experiencing stock shortages due to the unprecedented actions some countries have had to take, we hope to offer alternatives wherever possible and to minimise any disruption we have increased our stockholding.

We hope you, your families and colleagues remain in good health. We deeply appreciate your continued custom, understanding and co-operation during these testing times.

We will continue to review these measures regularly so please continue to visit this page for the latest information and updates.

If you have any queries, please contact your local branch: -

BRIGHTON & HOVE BRANCH - 0344 225 2700 / 01273 765180
CARDIFF BRANCH - 0344 225 2701 / 02920 102505
HEMEL HEMPSTEAD BRANCH - 0344 225 2703 / 01442 500030
MAIDSTONE BRANCH - 0344 225 2704 / 01622 427515
BOURNEMOUTH BRANCH- 0344 225 2705 / 01202 830110
READING BRANCH - 0344 225 2706 / 01182 070990

Responsive website designed & developed by Madison Web Solutions