Latest update on Covid-19

Last updated: 4pm Tuesday 12th January 2021

We will review and update this page if and when circumstances change.

SERVICE UPDATE


12-1-21 Due to the need now for more of our staff to have to self-isolate; either contacted by track and trace or other household members being tested positive. We unfortunately might now start to see our services negatively impacted and in the short term suffer. Please read the CURRENT SERVICES section below for the latest information.

5-1-21 We confirm that Alltrade remains OPEN whilst the country is in its 3rd National Lockdown. Trade Counters are closed to visitors, all orders can be collected via the warehouse shutter door.

15-11-20 Suppliers and manufacturers are experiencing many stock shortages due to a six week delay in unloading at all major sea ports. We are also expecting many price rises now due to increased cost of both raw materials and freight movement. To combat these issues we have managed to increase our stockholding by over £1.5m over the past couple of months.

Please remain patient, our teams are doing their utmost to ensure you receive the same reliable service you have come to expect from us; however, this situation is beyond all of our control and we therefore request your understanding during these difficult times. Thank you.

CURRENT SERVICES


All Branches are open normal hours between 8am and 5:30pm Monday to Friday however this is for PRE-ORDERED PRODUCT COLLECTION ONLY.

 All current or future orders can be collected via the warehouse shutter doors in our car parks. Customers must phone in advance to place an order or use our online Click & Collect facility.

 Alltrade van deliveries are operating from the following branch locations: BRIGHTON & HOVE • CARDIFF • HEMEL HEMPSTEAD • MAIDSTONE • BOURNEMOUTH • READING • GLASGOW • NORTHAMPTON

CONTACT FREE DELIVERY: We only seek a verbal confirmation of delivery. Our drivers will sign for the delivery on your behalf and indicate where the stock has been left as per our normal keyholding service. This is supported by our vehicle tracking technology if confirmation is requested that our vehicle had attended your premises / site and delivery was made.

 Any next working day courier delivered orders will be processed and despatched by the relevant branch.

We cannot accept cash or cheques as forms of payment. Please pay online or by credit/debit card via the sales teams if you do not have a Credit Account.

You can apply quickly and easily for a credit account, click here and scroll down to the CREDIT ACCOUNT section.

GUIDANCE FOR WORKING IN, VISITING OR DELIVERING TO OTHER PEOPLE’S HOMES


Click the below link to view a PDF giving practical advice on how tradespeople can work with their customers to create a working environment that is as safe as possible for everyone involved.
New guidance for Tradespeople working safely in people’s homes

Guidance on the new National Lockdowns and working safely during Coronavirus (Covid-19) are available online and can be found at:

www.gov.uk/guidance/national-lockdown-stay-at-home
www.gov.scot/coronavirus-covid-19/
www.gov.wales/coronavirus
www.nidirect.gov.uk/campaigns/coronavirus-covid-19


We hope you; your families and colleagues remain in good health and we appreciate your continued custom, understanding and co-operation.

We will continue to review these measures regularly, so please continue to visit this page for the latest information and updates.

If you have any queries, please contact your local branch: -

Brighton & Hove Branch:
0344 225 2700 (Lo-call) 01273 765180 (Local)

Cardiff Branch:
0344 225 2701 (Lo-call) 02920 102505 (Local)

Hemel Hempstead Branch:
0344 225 2703 (Lo-call) 01442 500030 (Local)

Maidstone Branch:
0344 225 2704 (Lo-call) 01622 427515 (Local)

Bournemouth Branch:
0344 225 2705 (Lo-call) 01202 830110 (Local)

Reading Branch:
0344 225 2706 (Lo-call) 01182 070990 (Local)

Glasgow Branch:
0344 225 2707 (Lo-call) 0141 739 8490 (Local)

Northampton Branch:
0344 225 2708 (Lo-call) 01604 265215 (Local)

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