If you receive an item incorrectly or damaged we will resolve the problem straight away, either on the very next delivery (where applicable) or by using our carrier company (thankfully this is very rare). Should you need to return a product simply because you have changed your mind, it must be unopened, in perfect condition, include all accessories and please note could be subject to a 15% handling/re-stocking charge.
If upon installation an item is found to be faulty we will replace it (limited to 28 days from the date of purchase from us). We can arrange for a chargeable advance replacement, which will be credited when the faulty product is returned. Items must be returned immediately and credits will not be raised if there is no actual fault found or the product has been mistreated or incorrectly installed. Please include a short note explaining the problem and measures you have taken to check the item is actually faulty.
All products we supply are covered by a minimum of a year’s warranty (excluding NiCad batteries). Some manufacturers offer an extended warranty and we will arrange the repair or replacement of covered products on your behalf subject to the manufacturers returns policy. Certain products under warranty can be collected and repaired/replaced by the direct so please always check with the returns department before taking any action.
If you arrange to return anything it will remain your responsibility until we have physically received it. Proof of postage cannot be regarded as proof of delivery. We therefore suggest you use recorded delivery, registered post or a carrier company to return any items. You should also take out adequate insurance for expensive goods to their full value in case of loss or even damage whilst in the postal service.
N.B. The Alltrade returns policy cannot apply to any specially ordered items and you must contact us before attempting to return incorrectly ordered goods or committing to your customer over our ‘DOA’ Policy for any products especially ordered for you.
For all enquiries please call the Returns Department on 01273 765172 or e-mail 
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Alltrade believe we provide a first class service and succeed in fulfilling your requirements. On occasion, we may fail to meet these high standards but will always endeavour to resolve any issue to your immediate satisfaction. Feedback from you, our customers is how we improve and please do let us know if something is not working as it should. Any comments you have regarding any part of our operation are always welcomed – please e-mail Richard Poole our Operations Director on 
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